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Alright, you’re putting together a deal, you’re extremely excited, you’re going to sell your consulting services to a new client that’s going to pay you a mint, you’re going to buy a fantastic new computer server that will speed up your company network, you can’t wait, all you can think is, “Just get it done, let’s get it done, sign that deal!” “Get me my money!” “Get me my shiny, new box!”
And that’s where you go off the cliff.
You see, I’m going to let you in now on a secret that most lawyers will never tell you: there is no clause more important in a contract than the clause that describes what is being bought or sold. Why? Well, that’s the most likely thing you’ll fight about later.
Think about it, what if you knock yourself out, do a tremendous job servicing your new consulting client, working night and day to come up with terrific advice that will make them more profitable, and they tell you that your advice was not what they wanted and they won’t pay you a dime. Think you’re going to be mad at them? You betcha.
Desperate for a solution, you whip out that consulting contract you were so quick to sign, and what do you find? Something along these lines:
“Consultant shall provide Client with consulting services meeting Client’s reasonable satisfaction.”
“Consultant’s services shall meet Client’s specifications.”
“Consultant’s services shall be as specified by Client.”
“Consulting services – TBD (to be decided).”
Does that help you at all? Does any of that language give you confidence you can resolve the matter in your favor? Nope, it’s all vague, unclear language that, if anything, gives the client discretion to say whatever they want. Now you know that you don’t have a leg to stand on. You remember that the client distinctly told you that they wanted one thing, but now they deny it and say they want another thing. The contract doesn’t illuminate the situation, and, in fact, doesn’t say a word about what exact services you were supposed to provide. Bottom line: You’re out of luck, dude.
Let’s switch gears and take it from the customer’s perspective. How about when you’re buying that new server? What if you exhaustively research available vendors, pour through sample instruction manuals and spec lists, and, after considering all the different price/performance trade-offs, install your server and find out that it’s not compatible with your network? Nothing works, the salesperson denies ever assuring you that it would meet your needs in the first place (when you distinctly remember she did), and refuses to give you a refund. You’re back at square one, minus what you spent. Ouch.
Just as desperate for a solution as our erstwhile consultant, you rip open your file drawer and maniacally paw through manila file folders, covering your fingers in paper cuts before you finally grasp the sales agreement in your hands. And what does it say? How about this:
“The Server shall materially conform with the description in the latest version of its documentation, as updated by Seller from time to time.”
“The Server shall be provided in a good and workmanlike manner.”
“The Server shall meet the following requirements: TBD (to be decided).”
Sound familiar? Yup, just like our sad consultant from above, the customer finds nothing in the contract that provides a real world, clear cut description as to what the heck she just bought. In the words of the famous Joss Whedon, “Grrrr . . . Argghhh.”
So how do you solve this problem? Focus on the three most important things in a contract to buy or sell goods and services:
DESCRIBE, DESCRIBE, DESCRIBE!
Everyone’s always in such a rush, they just assume that the other side automatically understands what they want or need, viewing the contract as just a hoop to jump through or an item to cross off on a check list, and forgetting that the contract is instead your deal bible, your contract holy grail, crystallizing expectations. If you don’t properly set each side’s expectations, then you’re asking for a fight later. Sometimes people will forget what they committed to, sometimes they can’t remember what they asked for, sometimes they have shifting priorities and their needs change, and, on rare occasions, sometimes they just lie to you. The contract that exactly describes what goods or services are being bought or sold precludes all of these risks, protects the parties from fighting in the future, reminds everyone what the deal really is, dispels frustration, and restores satisfaction with the deal at hand. Sounds kind of magical, huh? That’s why you want to nail down the goods/services description up front. A little work now makes for smooth sailing later.
Now that you know the importance of inserting a clear description of what is being bought or sold in a contract, you’re probably wondering, “Um . . . yeah . . . great, you’ve told me just enough to know when I’m in trouble. How do I actually write a good description?” Sorry, Charlie, you’ll have to wait for the next post, in which all shall be revealed. I know: “Grrrr . . . Argghhh.”
Happy drafting.
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